We hope that you are in love with your new items from Ciao Lucia!
After receiving your order, you have 5 days to request a return. Please email firstname.lastname@example.org to initiate a return and receive a return shipping label. Fill out the reason for return on your packing slip and include it in the return package.
Once the return is received, Ciao Lucia will issue a full refund for regular priced merchandise that meets the conditions below:
- Returned items must have all original tags attached.
- Returned items must not be worn, damaged, altered, or washed.
- Swimwear must be unworn and returned with the hygienic strip.
- Final sale items include all discounted items of 20% or more and swimwear and cannot be returned
Refunds are issued once the merchandise has undergone a quality control check. Ciao Lucia has the right to refuse any returns that do not meet the conditions stated above.
Please note that return shipping costs will be deducted from your refund. Rates are as follows:
- $11 for domestic shipments (within the U.S.)
- $35 for international shipments
Please contact email@example.com with any questions or concerns you may have regarding your return.
Returns are sent to:
Ciao Lucia Returns
3716 Eagle Rock Blvd, Los Angeles, CA 90065