We hope that you are in love with your new items from Ciao Lucia. In the unfortunate case that you are not, please email firstname.lastname@example.org to initiate a return and receive a return shipping label. Please fill out the reason for return on your packing slip and include it in the return package.
After receiving your order, you have 5 days to request a return. Once the return is received, Ciao Lucia will issue a full refund for regular priced merchandise that meets the conditions below:
- All items are final sale and cannot be returned or exchanged
- Final sale items include all discounted items of 20% or more and swimwear
- Returned items must have all original tags attached.
- Returned items must not be worn, damaged, altered, or washed.
- Swimwear must be unworn and returned with the hygienic strip.
Refunds are issued once the merchandise has undergone a quality control check. Ciao Lucia has the right to refuse any returns that do not meet the conditions stated above.
Please contact email@example.com with any questions or concerns you may have regarding your return.
Returns are sent to:
Ciao Lucia Returns
744 N La Brea Ave
Los Angeles CA 90038