We hope that you are in love with your new items from Ciao Lucia! In the event you would like to return your order, we've made things simple.
Go to the below URL and follow the steps to generate your prepaid shipping label:
You will enter your name and order number, and if your return meets the below conditions, we will email you return instructions and your pre-paid shipping label.
After receiving your order, you have 5 days to request a return.
Once the return is received, Ciao Lucia will issue a full refund for regular priced merchandise that meets the conditions below:
- Returned items must have all original tags attached.
- Returned items must not be worn, damaged, altered, or washed.
- Swimwear must be unworn and returned with the hygienic strip.
- Final sale items include all discounted items of 20% or more and swimwear and cannot be returned
Refunds are issued once the merchandise has undergone a quality control check. Ciao Lucia has the right to refuse any returns that do not meet the conditions stated above.
Please note that return shipping costs will be deducted from your refund. Rates are as follows:
- $11 for domestic shipments (within the U.S.)
- $35 for international shipments
Please contact firstname.lastname@example.org with any questions or concerns you may have regarding your return.
Returns are sent to:
Ciao Lucia Returns
2930 Denby Ave, Studio B, Los Angeles CA 90039